FAQ

•Do you ship free worldwide?
Yes. We are glad to offer free shipping to most countries around the world!

•How long will I receive the product?
Generally we need 3-5 days to make the product (this does not include holidays), we will ship it immediately after making it, and it usually takes 7-14 days to reach you

•Which shipping methods do you offer?
We offer worldwide shipping through airmail, with two main options of standard free shipping and urgent shipping. The latter one suits for customers who have needs for faster delivery.

•What payment methods are available?
We accept all major credit cards, like MasterCard, Visa Card, Diners, and American Express. Also, payment made from Paypal.

•What should do when I cannot complete the payment via Paypal?
If you have some problems with your payment please feel free to contact us with your order detail.

•How can I cancel an order?
Orders can only be canceled within 12 hours after placing the order. Contact support@findsurprisegift.com to cancel an order. Any order cancelled after 12 hours will be charged with a 30% restocking fee.

•Why I didn’t get a confirmation/shipping email?
After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.